Sales Team Training

One unfortunate common denominator found in most sales teams is that there is no sales process or uniform system of selling. For example you have five sales people on the phones, and they sound like they work for five different companies. Five sales people faced with the same sales objection, and you have five different opinions on how to handle it. This dilemma leaves business owners at a distinct disadvantage. At ROI our goal is your success. The foundation for that success will be built on getting your sales team on track and working together using a tailored system. A system that is created specifically for your  business.  

The management and leadership of the sales staff may be the single most important role in your organization. These individuals need to be effective in several key areas and have transferable skill sets to help the sales staff.  ROI Consulting offers content focused on developing the skills of sales managers and sales directors, enabling them to drive performance through their sales teams. We help them in areas of: supervision, forecasting, running more effective meetings, coaching/role playing, mentoring, motivation and having a consistent process of adding talent to the team.

ROI’s Leadership/Executive Coaching is like an insurance policy for your investment. Sales managers and teams need Leadership who not only buy-in to the methodology of the system that they are executing, but understand their role in supporting their team.

There is no better way to improve your organization than by providing extraordinary customer service! Customer service training can tackle the big task of developing your team’s abilities while providing measurable results. Working with the front-line employees we will help develop repeatable skills in the areas of: communication skills, conflict resolution, up sell/cross sell, emotional intelligence, setting clear expectations, listening skills, along with other core topics needed to keep and grow your client base.

• ASSESSMENT: Before we begin sales training, change or coach any sales group, we first access individual and group strengths and weaknesses providing us a clear understanding as to Sales specific issues must be targeted within the Training Program. This allows us to develop the Training Courses in a way that targets Leadership, Management, Sales and Customer Service deficiencies.

• TRAINING: Our Targeted Training is heavy weighted in the identified areas of weakness. We believe the overall group should be utilizing a consistent approach making use of consistent process reducing the "wing-it" approach. While the overall group must be on "the same page" each individual has certain habits and beliefs that impede selling success.

• UN-TRAINING: As human beings we are habitual. Meaning that we have certain management, hiring or sales beliefs that convert into habits. Habits slowly form your routine. Unfortunately only parts of your sales routine are naturally productive, while others are not. It is essential that sales people, many of which have been selling for years identify what they do that naturally works, and what they do that works against them! Un-training deals with the issues that have management going over the same thing with the same people without a change in mindset, habit, routine or result!  

• COACHING: Our process takes place over time as mindsets and routines, developed over time are not broken in a one day Sales Seminar. During the course of this process, ROI Consulting provides On-Going Targeted Sales Coaching. The material is taken in slowly and presented in a way that correlated to your real world selling scenarios. Different people handle similar situations differently. Therefore, dealing with each sales person or manager in the same manner is simply not productive.

• ON-GOING REINFORCEMENT: Training in general is often treated as an event and not an ongoing process. Have you attended a one day sales seminar, 2 day sales management course or motivational program in the past? What was missing, what was lacking? In other words, why are you here again? Mastering selling skills is like mastering golf or playing the piano - a set of skills developed over time, and reinforced through practice and application.