One unfortunate common denominator found in most sales teams is that there is no sales process or uniform system of selling. For example you have five sales people on the phones, and they sound like they work for five different companies. Five sales people faced with the same sales objection, and you have five different opinions on how to handle it. This dilemma leaves business owners at a distinct disadvantage. At ROI our goal is your success. The foundation for that success will be built on getting your sales team on track and working together using a tailored system. A system that is created specifically for your business.
The management and leadership of the sales staff may be the single most important role in your organization. These individuals need to be effective in several key areas and have transferable skill sets to help the sales staff. ROI Consulting offers content focused on developing the skills of sales managers and sales directors, enabling them to drive performance through their sales teams. We help them in areas of: supervision, forecasting, running more effective meetings, coaching/role playing, mentoring, motivation and having a consistent process of adding talent to the team.
ROI’s Leadership/Executive Coaching is like an insurance policy for your investment. Sales managers and teams need Leadership who not only buy-in to the methodology of the system that they are executing, but understand their role in supporting their team.
There is no better way to improve your organization than by providing extraordinary customer service! Customer service training can tackle the big task of developing your team’s abilities while providing measurable results. Working with the front-line employees we will help develop repeatable skills in the areas of: communication skills, conflict resolution, up sell/cross sell, emotional intelligence, setting clear expectations, listening skills, along with other core topics needed to keep and grow your client base.